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Service

Spectrum understands that a customer friendly service, quality products and timely delivery, are key to customer loyalty.

We know that our customers are busy and that IT consumables are not always top of the “to do list” - that's why we provide next day delivery as part of our standard service.  Spectrum operate a comprehensive ongoing training programme for all our staff.  As a result they are fully aware of all industry developments.

Our proactive approach to customer service ensures that customers receive regular contact from our account management team.  This means our customers can be confident that they are ordering the best value products to meet their needs.

Ordering could not be more simpler.  Customers can order by telephone, fax, email or online through 'SPECS' our comprehensive online ordering system.

SPECS enables customers to search, select and order the product required, as well as offering a wide range of other functions, including; budgetary controls, online management information and purchase history.

Our billing methods can be matched to suit customer needs including; consolidated invoicing, electronic billing or payments by credit card.

To enable us to deliver goods quickly we keep thousands of products in stock at out distribution centre, strategically located in the centre of the UK.