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Customer Experience

"just a quick note to say thank you for the prompt delivery - they were here before me!  You provide a fabulous service"

"Thanks for the excellent service!"

"we have seen vast improvements to the service provided and they have demonstrated best value across the whole Council."

"The contract is running very smoothly and i am delighted with the savings the Council is realising."

"I would also confirm that Relationship Management has been strengthened by face to face meetings, particularly the start up meeting when Spectrum investigated and listened to our specific requirements, which, for one example, resulted in the promotion of best practice (The use of high capacity cartridges, dual pack products) and customised catalogues."

"From the outset I have experienced a professional, friendly, efficient relationship with the company...  The transition & accommodation of our way of ordering was made very easy... Overall there is a noticeable difference & improvement in the level of service being received under this contract."

"Switching from our previous supplier over to Spectrum has been a very easy and straightforward process. The staff have been friendly, helpful and professional in their approach to our organisational needs and requirements, any problems or questions dealt with in a timely and proficient manor.  Searching for items using their on-line ordering system is painless and simple.  I like the way products are grouped so that when searching for a cartridge of a particular make or model of printer all the accessories linked with that model are also shown which is very useful and time saving.  Once the order is placed delivery is normally very swift, usually next day.  The pricing is also extremely competitive, we are hoping to make substantial savings throughout the year on our computer accessory requirements.  Overall we are very satisfied with the high standard of service Spectrum are providing."

"I must say, by far the best service i've come across."

"The management information was in an excellent format and gave just the information the contract manager needs.  I will use this as a template for other suppliers."

"You are a shining example of customer service!"

"Thanks for another super fast delivery this morning... You guys are great with deliveries and customer service... From time to time, we have meetings to discuss suppliers and we ALWAYS rate Spectrum as excellent!"

"Our admin officer will be jumping for joy with these prices - we were paying nearly double that!"

"I cannot fault your service and you have been a brilliant account manager"

 

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